Salary (RM) 2000-2600
Location Jalan Pinang Kuala Lumpur

Job Responsibilities.

 

  • Ensure that member enquiries are responded to and follow-up promptly.
  • Responsible for carrying out redemption requests via the Matrix CRM system and managing member information through the member’s database.
  • Resolve difficult customer issues that arise or escalate complaints to the Team Leader.
  • Coach and educate members on the value-add products, such as overall benefits of the program.
  • Complete general administration tasks and follow-up on customer enquiries.
  • Attend informational program overviews as required.
  • Maintain compliance of monitoring guidelines. 
  • Record and track issues that require additional technical resource support and follow through on any unresolved enquiries within promised time frames.
  • Ensure all documentation required by other departments to service member’s request is completed promptly and in accordance to the operations procedures.

 

Job Requirements.

  • At least a High School Certificate – SPM.
  • Able to speak multilingual languages including Bahasa Malaysia, English, Cantonese and Mandarin. 
  • Preferably able to read Chinese.
  • At least 1 years’ working experience in a call center or any customer service oriented environment.
  • Possess good communication skills with proper phone etiquette.
  • Understanding of contact center technology tools.

 

 

Client Profile

Our Client is an establish company focusing in Loyalty Management.

For those are interested and able to start immediately kindly write to

 


 

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