Salary (RM) 2000-2600
Location Jalan Pinang Kuala Lumpur

Job Responsibilities.

 

  • Ensure that member enquiries are responded to and follow-up promptly.
  • Responsible for carrying out redemption requests via the Matrix CRM system and managing member information through the member’s database.
  • Resolve difficult customer issues that arise or escalate complaints to the Team Leader.
  • Coach and educate members on the value-add products, such as overall benefits of the program.
  • Complete general administration tasks and follow-up on customer enquiries.
  • Attend informational program overviews as required.
  • Maintain compliance of monitoring guidelines. 
  • Record and track issues that require additional technical resource support and follow through on any unresolved enquiries within promised time frames.
  • Ensure all documentation required by other departments to service member’s request is completed promptly and in accordance to the operations procedures.

 

Job Requirements.

  • At least a High School Certificate – SPM.
  • Able to speak multilingual languages including Bahasa Malaysia, English, Cantonese and Mandarin. 
  • Preferably able to read Chinese.
  • At least 1 years’ working experience in a call center or any customer service oriented environment.
  • Possess good communication skills with proper phone etiquette.
  • Understanding of contact center technology tools.

 

 

Client Profile

Our Client is an establish company focusing in Loyalty Management.

For those are interested and able to start immediately kindly write to

 


 

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Our experienced recruitment team has been bridging the gap between smart, motivated people and quality employers for over 20 years, by matching profiles to specific career prospects. We also provide career advice, help you to identify your talents and potential.

 

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Jalan Kenari 5, Bandar Puchong Jaya
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