Salary (RM) RM 4000 - RM 5500
Location Petaling Jaya, Selangor

  • Troubleshoot and resolve operational issues escalated by CS team members, and implement preventive measures
  • Manage staff’s productivity and explore ways to enhance the quality of service to customers
  • Regular review of work flow and propose improvement to ensure smooth daily operation
  • Ensure proper recording and accuracy of data kept for KPI reporting
  • Collate and prepare CS activities reports and submit to Head Office in Singapore
  • Update and maintain customer registration and manage database master
  • Manpower deployment to handle overflowing tasks across sections
  • Provide training and guidance to team members or new hires
  • Participate in CS projects
  • Monitor order processing status and ensure that orders are processed within the various cut-off time
  • Cover operation duties when the team is shorthand due to unforeseen circumstances
  • Liaise with Sales Team and Accounts Team over AR matters and suspension of account
  • Assist in general product inquiry, customer feedback or complaints
  • Other related customer service scope.
 
~ Job Requirements ~
 
  •  Minimum Diploma holder
  • Preferably with minimum 5 years of Customer Service experience  (preferably in a trading company)  and at least 2 years at managerial level
  • Service-oriented and good customer service skills
  • Able to handle stress in a high volume and fast-pace environment
  • Possess initiative, analytical and able to multi-task
  • Proficient in MS Office
  • Required to work on Saturdays (9am to 1pm) on rotation basis
  • Immediate availability will be an added advantage
  • Able to travel
 
Attractive  compensation  and  benefits  package which includes:
~  Minimum 2 months fixed bonus
~  Medical and Dental Benefits
~  Health Insurance
~  Daily Transport Allowance
~  Etc
 
~ About the Company ~
 
The company which located at Petaling Jaya, Selangor, is the leading manufacturer and distributor of standard components of Press Die, Plastic Mold and Factory Automation products, and is world renowned for its wide variety, fast delivery, quality and low prices in the industries.
 
If you fulfil the above requirements, 
please send in your latest CV in Microsoft Word and recent photo to  .
 
Regret to inform that only shortlisted candidates will be notified.
 
 

 
 

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addressAddress
F-3-16, Suite 5, Level 3, IOI Boulevard
Jalan Kenari 5, Bandar Puchong Jaya
47170 Puchong, Selangor
Malaysia

 

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