Salary (RM) 5000-8000
Location Singapore/Malaysia

 

Successfully candidate would be initially based in Singapore HQ serving both Singapore & Malaysia clients. Directly reporting to Managing Director, he/she would be responsible on the setup of Malaysia office and eventually based in Malaysia.

Job Responsibilities:

  • Evaluate potential and opportunities on market and customer feedback as well as general economic trends.
  • Create new service solutions with the support of Business Unit specialists.
  • Support the strategic market development.
  • Support the development of  regional and various divisional customer service strategies.
  •  Active development of the customer service (turnover and profit) including overhaul, spare parts sales, repair and maintenance, consulting, service, training etc.
  •  Manage product portfolio and lead new products to market success.
  •  Business and budget responsibility for the customer service portfolio in Singapore and  Malaysia.
  •  Ensure proper resource planning of Service Engineers for delegation such as project start-up,service and warranty etc., including weekend and emergency call.
  • Contribute customer service resources to regional support where necessary.
  • Work closely with Accounts Department to ensure proper invoicing and payment of customers for related services and orders.
  • Conduct customer visits and follow-up calls.
  • Review and overall management of complaints.

People Management & Succession Planning:

  • Lead and manage customer  service team (Service Engineers, Customer Service Coordinator and Spare parts Order Processing etc.) such as daily service report, expense claim and annual employee performance management (EPM).
  • Responsible for the growth and  development of local organizations including training and development needs of customer service personnel.
  • Responsible for hiring of competent customer service personnel as well as proper succession planning of local  key positions.

Job Requirements:

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering  (Electrical/Electronic), Engineering (Mechanical) or equivalent.
  • At least 4 year(s) of working experience in the related field is required for this position.
  • Experience in sales and service function for industrial goods.
  • Experience leading Customer Service Engineer team.
  • Good marketing knowledge.
  • Project management and start-up experience is a plus.
  • Legal and commercial experience e.g. Incoterms 2010.
  • Ability to understand customer’s requirements and to translate them into solution.

Our Client
Our client is an established company in supplying equipment and services for processing grain and food as well as for manufacturing high grade materials to manufacturers.

Those are interested and able to start immediately kindly write

 

 

05At ExecSearch, our dedicated and friendly recruitment team aims to help you advance your career and achieve your career goals. We have made a commitment to help you find suitable employers and great organisations, qualified you as candidates to new career opportunities.

 

Our experienced recruitment team has been bridging the gap between smart, motivated people and quality employers for over 20 years, by matching profiles to specific career prospects. We also provide career advice, help you to identify your talents and potential.

 

Visit our website for regular update of career opportunities. For interesting career resources and topics, visit our facebook page here.

 *We do not charge a fee to job seeker for successful job placement.

 

Latest Jobs

Job ID Job Title Location Salary (RM)
1032 Application Developer
1031 HR Executive Subang Jaya 2500-4500
1030 Assistant Accountant (Based in Cheras) Cheras 6500 - 8500
1029 Accounts Assistant Subang Jaya 2000-3500
1028 PA to MD (Ipoh, Perak) Ipoh, Perak RM 2500 - RM 3500
1027 Junior Sales Executive Kuala Lumpur 2000-3500
1026 Sales & Marketing Executive Subang Jaya RM2,000 to RM2,800
1024 Operation Manager (Architectural Building Products) Seri Kembangan, Selangor 5000 - 8000
1023 Junior Customer Service (Based TTDI, KL) TTDI, KL RM 2500 - RM 3000
1022 Assistant QA Manager (Mechanical / Electromechanical) Subang, Selangor RM 4500 - RM 5600
1021 Assistant Warehouse Manager (Senai, Johor) Senai, Johor RM 5000 - RM 6000
1020 Events Executive (KL) Jalan Binjai, KL RM 2800 - RM 3800
1019 Trainers (Beauty / Health Products) Jalan Binjai, KL RM 3000 - RM 4000
1018 CNC Machinist Balakong 2000-4000
1017 Digital Marketing Executive Subang Jaya 2500-4500
1011 Telecom Engineer (Delivery) Cyberjaya 3,500 to 5,000
1010 Pre-Sales Engineer (Telecom) Cyberjaya 4,500 to 6,000
1009 Sales Admin Cheras 2000 - 2800
1007 Logistic & Inventory Support (PJ) Seksyen 51, PJ, Selangor RM 2800 - RM 3800
1006 Production Executive (Junior / Fresh Graduates Welcome) Subang, Selangor RM 2700 - RM 3800
1005 Regional Sales Manager Kuala Lumpur 7500-9500
1004 Sales Support Executive (Damansara, KL) Phileo Damansara, KL RM 3200 - RM 4200
1002 Project Sales Engineer (Scada / MES) Singapore or Subang, Selangor RM 4000 - RM 7500
1001 Junior/Senior Quantity Surveyors Damansara Perdana, PJ RM 4000 - RM 7500
1000 Business Development Executive (Based Melaka) Pokok Mangga - Melaka 2000-3000
998 Sales Support Coordinator (Logistics) USJ 1, Subang Jaya 2500 - 3300
996 Java Programmers (Senior & Junior) Kelana Jaya, Selangor RM 3500 - RM 5500
995 Assistant Technical Sales Manager (Plastic / PU) USJ, Subang RM 4000 - RM 6000
994 Senior Accounts Executive (Klang) Bukit Rimau, Selangor 4000 - 4800
993 Marketing Executive (Subang) Jln Subang 9, Subang RM 3000 - RM 3500

addressAddress
F-3-16, Suite 5, Level 3, IOI Boulevard
Jalan Kenari 5, Bandar Puchong Jaya
47170 Puchong, Selangor
Malaysia

 

email Contact
Email:

fbtwgpLinkedIn