Salary (RM) RM 7500 - RM 9500
Location Glenmarie, Shah Alam
Job Scopes:
  • To re-cultivate the press machine service market in Malaysia to ensure turnover target is achieved.
  • To organize the service operations of Service Department for the development of the engineers (current and new) to ensure growth and profitability of the company.
  • Ensure efficient use of resources in achieving total customer satisfaction of press systems” installations, repairs, parts sales, and training in the South-East Asia and India.
  • Visit customer/work sites to build strong customer relationships, assure quality, customer satisfaction and review installations.
  • Provide quotations for installations services, training and repairs and secure required approvals. 
  • Prepare, monitor and report on department annual operating budget, projects and staffing plan and adjust as required to meet or exceed customer satisfaction and division profit goals. 
  • Responsible for the implementation and maintenance of all aspects of the service related functions of the business information system. 
  • Work with Customer Service/Parts associates and Sales to identify and resolve customer questions and problems. 
  • Develop parts stocking inventory levels and distribution to support Sales and Marketing objectives and maintain customer satisfaction. 
  • Ensure timely feedback of quality information from customers and Service associates to Product Management, Engineering, and Manufacturing for product improvement. Nurtures, supervises and guides all service staffs in all aspects.
  • Expense reports must be submitted per department policy and in accordance with the Employee Handbook.
Job Requirements:
  • Preferably min a Degree holder in the related field
  • Min 10 years experience in installation and/or repair of electro-mechanical capital equipment, metal forming equipment installation and repair experience
  • In depth knowledge of mechanical drive assemblies, material feeding and/or production line systems, electrical wiring, PLC controls/ladder logic diagrams and trouble shooting and pneumatic and hydraulic systems and components. 
  • 3 to 5 years of supervisory experiences required
  • General knowledge of MOM requirements and regulations to ensure associate and customer safety during installation and repair.
  • General knowledge of financial planning and analysis to plan department expenses and quote installations.
  • General knowledge of integrated ERP systems.
  • Excellent oral, written and interpersonal skills. 
  • Ability to travel up to 30% (inter-states) or more
  • Attractive salary package commensurates based on experiences & qualifications
~ About our client ~
Our client, located in Glenmarie, Shah Alam is a well established company which specializing in servicing & sales of metal stamping machines.
If you fulfil the above requirements,
please send in your latest CV in Microsoft Word & with recent photo to .
Regret to inform that only shortlisted candidates will be notified.

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