Salary (RM) RM 2500 - RM 4000
Location Ampang, KL
Job Descriptions
 
  • Dealing with incoming incidents in a professional, courteous manner over the phone and via email
  • Taking ownership of incidents and managing them in a logical and methodical manner
  • Correctly logging incidents, categorizing and prioritizing them in line with team procedures
  • Conducting full and through diagnostics with the end-users to enable first point of contact call resolution
  • Ensuring all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
  • Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the end-users informed of progress
  • Diagnosing and resolving incidents to the end-users satisfaction
  • Documenting all new first time call resolutions
  • Generating and preparing Daily Call & Incident Statistic reports
  • Broadcasting announcements as and when required
  • Other related tasks as required
 
Job Requirements
 
  • Preferably minimum Diploma holder in IT certification
  • Languages required: English & Malay, able to converse in Mandarin is an added advantage.
  • Those with minimum a year of experience in IT helpdesk supporting Singapore users are highly encouraged to apply
  • Trainings in Singapore will be provided
  • Required to work on alternate Saturdays for half days
  • Attractive salary which commensurated with experiences & qualifications
  • Based at Ampang, KL
  • Immediate starters are welcomed.
 
 
~  About the company  ~
 
The company provides outsourcing of IT services and solutions to a diverse client base, focusing on delivering IT initiatives in a more efficiently, cost effectively and with less risk solutions.
 
If you fulfil the above requirements,
please send in your latest CV in Microsoft Word to .
 
Regret to inform that only shortlisted candidates will be notified.
 
 

 
 

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