Salary (RM) RM 1500 - RM 2500
Location Sungai Besi, KL
  • Dealing with incoming incidents with the ability to troubleshooting problems in a professional, courteous manner over the phone and via email
  • Responsible for maintenance of Corporate/F&B business equipment's
  • Interface with channel partners/onsite engineers to locate technical problems that may arise during the engineering & maintenance process.
  • Perform and run service contract on tools based on Statement of Work (SOW) specified
  • Remote maintenance supports for problems and technical queries raised by customer or local subcontractor according to Service Level Agreement (SLA).
  • Performs all standard service activities such as corrective maintenance and preventive maintenance & completes quality repairs of systems on site within required timeframe
  • Responds to technical issues by communicating with other engineers and participating in escalation conference calls or training
  • Troubleshooting and identifying hardware & software problems 
  • Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers 
  • Escalate problems to team lead, head of department or management per service level requirements
 
Job Requirements
  • Preferably junior candidates with a minimum a Diploma in IT or higher
  • Those with minimum  1  year  of  experience  in the related filed are highly encouraged to apply, however  fresh  graduates  are welcomed
  • Required to work on alternate Saturdays for half days & standby as whenever required
  • Immediate starters are welcomed.
  • 6 vacancies available
  • Strong communications & customer service skills
  • Positive attitude and enjoy meeting with customers as the role involve frequent meetings for support calls
  • Possess own transport (preferably with car) & must be willing to travel, mainly within region 
  • Contract of 1 year (renewable) basis
 
~  About the company  ~
 
The company is a IT services provider to a diverse client base, focusing on delivering IT initiatives in an efficiently, cost effectively and with less risk solutions & is located@ Sungai Besi, KL
 
If you fulfil the above requirements,
please send in your latest CV in Microsoft Word to  .
Regret to inform that only shortlisted candidates will be notified.
 
 

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