Salary (RM) RM 2800 - RM 3500
Location Ampang, KL

Job Descriptions

 

  • Dealing with incoming incidents in a professional, courteous manner over the phone and via email
  • Taking ownership of incidents and managing them in a logical and methodical manner
  • Correctly logging incidents, categorizing and prioritizing them in line with team procedures
  • Conducting full and through diagnostics with the end-users to enable first point of contact call resolution
  • Ensuring all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
  • Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the end-users informed of progress
  • Diagnosing and resolving incidents to the end-users satisfaction
  • Documenting all new first time call resolutions
  • Generating and preparing Daily Call & Incident Statistic reports
  • Broadcasting announcements as and when required
  • Other related tasks as required
 
Job Requirements
  • Preferably candidates with a minimum Diploma in IT certification or higher
  • Languages required: English & Malay, able to converse in Mandarin is an added advantage.
  • Those with minimum 1 year of experience in  IT helpdesk, supporting Singapore usersare highly encouraged to apply
  • Required to work on alternate Saturdays for half days
  • To be based @ Ampang, KL
  • Immediate starters are welcomed.
 
~  About the company  ~
The company is a well established IT services provider to a diversify of client base, focusing on delivering a more efficient & cost effective IT solutions.
 
If you fulfil the above requirements,
please send in your latest CV in Microsoft Word to  .
Regret to inform that only shortlisted candidates will be notified.
 
 

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addressAddress
F-3-16, Suite 5, Level 3, IOI Boulevard
Jalan Kenari 5, Bandar Puchong Jaya
47170 Puchong, Selangor
Malaysia

 

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