Salary (RM) 2000-3500
Location Rawang

Job Resposibilities.

  • You will be in charge of the management and follow- up of local and export orders: from receipt order from the customer thru invoicing and shipping/dispatching in a timely professional and proactive manner in accordance with the SOP.
  • You will be in charge of answering and dealing with all customer queries (orders, payments, claims and deliveries/shipping) in deep link with our internal services: administration, production, quality and warehouse.
  • You are required to handle customer’s emails promptly in a professional manner without delaying and able to escalating information precisely.
  • You will be in daily contact with our customers and deal with the administrative exports/sales documents. Accuracy of handling shipping docs. is highly expected.
  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
  • To assist Customer Service Manager in analysing and planning the customer service related activities.  
  • You are required to prepare monthly sales figure report within dead line given.
  • To carry our any other duties as assigned by the HOD from time to time.
  • You will be responsible for maintaining all Export Dept. clerical duties.

Job Requirements.

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
  • Minimum 2-3 years relevant work experience in a customer service department (work in an international company –Food- is an asset).
  • Experience in handling shipments for sea and air is a must. Knowledge of Incoterms is compulsory and experience in L/C negotiation is an added asset.
  • Candidate must have good personality.
  • Good organizational skills and willingness to accept responsibilities
  • Ability to handle pressure and always meet customer’s deadlines.
  • Advanced IT skills: Microsoft knowledge is a must
  • Ability to team work and ensure links with other internal services, very good interpersonal and communication skills combined with an interest in administrative work.
  • Enthusiastic and self-motivated with a desire to achieve excellent service.
  • Ability to learn quickly - Oriented to work in international environments
  • Ability to set priorities. Must be able to multi-task and able to work quickly and efficiently without sacrificing accuracy of work. Meticulous and precise.
  • Must possess ability to listen and problem solving skills.
  • Good command in both written and spoken English.
  • Applicants should be Malaysian citizens or hold relevant residence status.

Our Client

Our client is an established company in FMCG industry.

 

Those are interested and able to start immediately kindly write to

 

 

 

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