We are looking for a proactive and hands-on Customer Service Assistant Manager for a Premier International & Domestic Logistics and Freight Forwarding Services Provider based in Subang Jaya. This role will work closely with the Manager to lead the customer service team, ensuring smooth daily operations, high service standards, and continuous improvement in line with the company’s objectives and KPIs.
 

Job Responsibilities:

• Assist and collaborate with the Manager to achieve company objectives and performance targets.

• Lead, supervise, and support the customer service team in daily shipment handling, ensuring efficiency and service excellence.

• Handle escalations and provide effective, timely solutions for service-related issues.

• Monitor and enforce compliance with SOPs, regulatory requirements, accuracy, and on-time delivery.

• Train, mentor, and motivate team members to build a high-performing, customer-focused team.

• Manage and oversee operational costs, building a cost-efficient customer service and operations function.

• Track, analyze, and report KPIs and service performance to management.

• Collaborate with internal and external stakeholders (customers, sales teams, vendors, service partners, and management) to enhance overall customer experience.

Requirements:

• Degree or Diploma in Business Administration, Logistics, or a related discipline.

• Minimum 2 years’ experience in a customer service role within the freight forwarding industry.

• Proven experience in leading, coaching, and motivating a dynamic team.

• Strong knowledge of air and ocean freight procedures, documentation, and regulatory compliance.

• Excellent interpersonal skills with strong verbal and written communication abilities.

• Flexible, committed, and willing to provide support outside office hours if regional operations require.

• Strong analytical and problem-solving skills with the ability to make sound decisions in fast-paced environments.

• Proficiency in industry-standard systems and digital tools for freight forwarding and customer service operations.

What They Offer

• Competitive salary with performance-based bonuses.

• Comprehensive medical and hospitalization insurance coverage.

• Clear career advancement pathways and professional development opportunities.

• A collaborative and supportive workplace that values teamwork and growth.

• A sense of fulfillment in directly contributing to customer success and company growth.