Position Overview

The Aftermarket Service Sales Engineer is responsible for driving revenue growth and customer retention through service contracts, spare parts, upgrades, retrofits, and other value-enhancing aftermarket solutions.  This role bridges technical understanding with commercial strategy, ensuring customers receive high-performing, lifecycle-optimized equipment support. The ideal candidate is both a relationship builder and a solutions-focused technical salesperson.

• Drive revenue growth through the sale of service contracts, spare parts, upgrades, and value-added aftermarket solutions for existing customers.

• Ensure customer retention and equipment lifecycle optimization while supporting business sustainability.

• Promote upgrade packages, system retrofits, and spare parts sales to maximize asset performance.

• Develop tailored proposals that align with customer operational and financial goals.

• Maintain strong relationships with existing customers to ensure contract renewals and satisfaction.

• Work closely with service delivery, engineering, and technical teams to design feasible service offerings.

• Prepare accurate quotations, tender responses, and service-level agreements (SLAs).

• Monitor competitors’ service offers and position your company’s unique value proposition.

• Manage pipeline using CRM tools (e.g., Salesforce, HubSpot).

• Report on monthly service sales performance, renewal rates, and customer retention.

• Degree/Diploma in Mechanical, Electrical, Industrial Engineering, or related field.

• 2–4 years’ experience in aftermarket sales, technical sales, or service engineering.

• Fresh graduates who are highly self-motivated, excel in communication are encouraged to apply

• Strong understanding of equipment maintenance, lifecycle optimization, or industrial systems.

• Prior experience and track record in service contract or spare parts sales is an advantage.

• CRM experience (Salesforce, HubSpot, etc.) preferred.

• Knowledge of aftermarket solutions, service contracts, and retrofits.

• Ability to read technical documentation and understand equipment functionality.

• Strong analysis and proposal-development capability.

• Excellent customer relationship management.

• Strong communication, negotiation, and presentation abilities.

• Attention to detail and strong organizational skills.

• Collaborative mindset when working with cross-functional teams.
   

Company Background

The client is an established MNC specialized in industrial indoor climate control and HVAC systems.