We are looking for a proactive and organized Service Coordinator Executive to manage client communication, service planning, and overall coordination to ensure smooth and high-quality service delivery. This role requires strong communication skills, attention to detail, and the ability to work effectively with clients, vendors, and internal teams.
 

Key Responsibilities:

• Serve as the main point of contact for clients; understand their needs and requirements

• Develop customized service plans and coordinate with service providers and vendors

• Manage resources—including personnel, equipment, and materials—for efficient service delivery

• Plan and schedule appointments, installations, or deliveries; oversee logistics

• Resolve issues or conflicts during service execution, acting as a liaison between clients and service teams

• Maintain accurate records of service requests, work orders, and client interactions

• Prepare reports, updates, and performance metrics for management

• Monitor service quality and ensure compliance with company standards and best practices

• Build strong client relationships and handle feedback professionally

• Provide training and support to clients, service providers, and internal staff when required

• Stay updated on industry trends and continuously improve service processes

• Identify weaknesses in service flow and implement improvements to enhance overall efficiency

Qualification & Experience Requirements:

• Diploma or Degree in Business Administration, Management, Customer Service, Operations, or related field

• Minimum 2 years of experience in service coordination, customer service, operations support, or administrative roles

• Strong communication and interpersonal skills; able to interact professionally with clients and service providers

• Excellent organizational, planning, and multitasking abilities

• Problem-solving mindset with the ability to handle issues calmly and efficiently

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic administrative software

• Ability to work independently and as part of a team in a fast-paced environment

• Good command of English

• Strong attention to detail, documentation skills, and ability to generate reports

• Willingness to learn, adapt, and stay updated with industry best practices

Company Background
The client is an established MNC specialized in industrial indoor climate control and HVAC systems.